Terms of Service Agreement

1. Introduction & Acceptance

1.1 Agreement to Terms

These Terms of Service ("Terms") are a binding agreement between Strive Tech LLC. ("Strive," "Strive Tech," "we," "us") and you or your organization ("Customer," "you," "your").

By (a) clicking "I Agree," (b) executing an Order Form, or (c) accessing or using the Services, you agree to be bound by these Terms and our Privacy Policy (incorporated by reference).

If you are entering into these Terms on behalf of a company, you represent that you have authority to bind that company. If you don't agree to these Terms, you may not use the Services.

1.2 Business-to-Business Service

Our Services are designed exclusively for real estate professionals (agents, brokers, teams, brokerages) for professional business purposes. Personal use for non-commercial purposes is not permitted.

1.3 Minimum Requirements

You must be 18+ years old with legal capacity to enter into binding contracts.

1.4 Document Hierarchy

If multiple documents apply, this is the order (privacy policy and this TOS agreement hold the same binding power):

1. Order Form (custom enterprise agreements)
2. Data Processing Addendum (if executed)
3. These Terms of Service & Privacy Policy

1.5 Development-Stage Acknowledgment

We record which version of these Terms and of the Privacy Policy you accepted, together with the exact wording of this acknowledgment as it stood when you accepted, so that both you and we can establish later what was agreed.

2. Definitions

3. Services Overview

3.1 What We Provide

EasyReal SaaS includes, but is not limited to, the following:

• CRM: Contact, lead, and deal management with pipelines and activity tracking
• The Office: Transaction workflows, document management, party coordination, closing coordination
• Market Map: Market intelligence, property analysis, demographic data, valuations (informational only, not appraisals)
• Content Studio: Email and social media campaign creation with AI assistance
• Expense/Tax: Business expense tracking, mileage logging, tax documentation
• SAI: An embedded AI assistant that works across the Services to help you draft, analyze, search, and take actions
• Communications: Business calling and texting, including call recording and transcription where you enable it, plus email and calendar
• Integrations: Email, calendar, social media, MLS & IDX data, mapping services, payment processing, and more

3.2 Availability

We aim for continuous availability but make no uptime guarantee and offer no service-level commitment. Availability depends in part on third-party providers whose outages are outside our control, and the Services are under active development (Sections 1.5 and 3.7).

Planned maintenance (≥48 hours' notice), emergency maintenance (urgent security fixes), and third-party service failures are not breaches of any commitment.

3.3 Electronic Signature Compliance

"The Office" module handles documents and provides e-signature capabilities via 3rd party services, which follow the E-SIGN Act and are UETA compliant.

Document signing features comply with the Electronic Signatures in Global and National Commerce Act (E-SIGN Act) and Uniform Electronic Transactions Act (UETA). By using electronic signature features, you:

• Consent to conduct transactions electronically
• Acknowledge electronic signatures are legally binding
• Are responsible for ensuring signers consent to electronic signatures
• Must provide paper copies if requested by signers

3.4 Your Subscription Tier

See strivetech.ai/pricing for detailed feature comparison and custom pricing and what is offered for each subscription tier.

3.5 Beta Features

Some features are additionally labeled "Beta," "Alpha," "Preview," "Labs," or "Experimental." Those labels mark features that are even less settled than the rest of the Services; they do not imply that anything unlabeled is finished. Labeled features:

• Are provided "AS IS" without warranties
• May be unstable, incomplete, or discontinued without notice
• Should not be used for work you cannot afford to lose or redo

By using Beta Features you accept these limitations in addition to those in Sections 1.5 and 3.7.

3.6 Platform Accessibility

If you need any type of accommodation in regards to the EasyReal SaaS' formatting, layout, or any other accessibility item that's not currently offered on the platform, please contact us via email with "Accessibility Accommodation" in the subject line.

3.7 Development Status

The Services as a whole are under active development. This is not a statement about a handful of labeled features; it describes the product you are subscribing to. In practice that means:

• The product changes underneath you. We ship continuously. Interfaces, workflows, and behavior move, and a feature you rely on today may be reworked or withdrawn (Section 15.1 sets out the notice we give).
• Defects are expected, not exceptional. You may encounter bugs, incorrect calculations, failed jobs, delayed or missing notifications, and data that does not appear where you expect it.
• There is no SLA and no service credit. We do not commit to an availability percentage, a response time, or a repair time.
• Your own records remain your system of record. Do not rely on the Services as the only place a transaction record, client communication, or compliance document exists (Section 6.5).

We tell you this plainly because we would rather set expectations honestly than have you discover them during a transaction. If that trade is not right for your practice today, please do not subscribe.

4. Your Account

4.1 Account Creation

To create an Account, you must provide:

• Full name, email, phone number, organization name
• Password (minimum 12 characters, strong security recommended)
• Real estate license number (recommended for verification)
• Acceptance of these Terms and Privacy Policy

4.2 Your Representations

By creating an Account, you represent that:

• You are 18+ years old with legal capacity to contract
• You are a licensed real estate professional or using Services for legitimate business purposes
• If creating for an organization, you have authority to bind it
• All information you provide is accurate and current
• Your use will comply with all applicable laws

4.3 Account Security

Your Responsibilities:

• Keep your password confidential and unique
• Enable multi-factor authentication (MFA), strongly recommended for OWNER/ADMIN roles
• Monitor your Account activity regularly
• Immediately notify contact@strivetech.ai if you suspect unauthorized access, compromised credentials, or suspicious activity

Our Responsibilities:

• Provide authentication through Supabase Auth, which stores passwords using a salted one-way hash and never in a recoverable form
• Offer multi-factor authentication as supported by that provider
• Apply bot protection (Cloudflare Turnstile) to sign-in and signup
• Enforce role-based access control and per-account data isolation at the database level
• Notify you of a security incident affecting your data as described in Section 13.6

We describe here only the controls we actually operate today. As the Services mature we expect to add more, and we will update this Section rather than describe controls we have not yet built.

Liability: You are responsible for all activities under your Account, except to the extent caused by our gross negligence, recklessness, or willful misconduct. We are not liable if you fail to keep passwords confidential, enable available multi-factor authentication, or notify us of a compromise.

4.4 Organization Accounts

If creating a multi-user organization account:

• Organization is the "Customer" responsible for all User activity and Fees
• OWNER role (typically the Account creator) has full administrative rights and billing access
• ADMIN roles can manage users and organization-wide data (but not billing)
• MEMBER roles have access to standard features and their own data
• VIEWER roles have limited access (document signing/viewing only, no CRM)

When an employee/agent relationship ends:

• The Organization retains Organization Data (billing, settings, permissions, templates)
• User Data moves with the departing User into their personal workspace: contacts, leads, pipeline records, notes, tasks, activity history, call records, recordings and transcripts. The Organization does not retain access to it
• Access the departing User had granted to a specific record, for example a contact shared with a teammate, ends on departure unless that User grants it again
• Records Strive is required to retain by law, including the transaction records described in Section 11.6, are retained for their required periods regardless of Organization membership

Note: This allocation is enforced by the Services and is not varied by an employment or contractor agreement between an Organization and its Users. An Organization and a User remain free to agree between themselves about the use of client relationships outside the Services; that agreement does not change who holds User Data inside the Services.

5. Fees & Billing

5.1 Pricing & Payment

• Fees are billed monthly or annually, in advance, based on your chosen tier
• Monthly billing: Charged on the same calendar day each month
• Annual billing: Charged on subscription anniversary; typically includes 10-20% discount
• All fees in USD unless specified in a custom Order Form
• Payment methods: Credit card (Visa, Mastercard, Amex, Discover), debit card, ACH (annual only), or invoice (enterprise)

5.2 Payment Processing

Payments are processed by Stripe. By paying, you:

• Authorize charges for the subscription fees for your tier
• Agree to Stripe's terms and privacy policy
• Represent that you have authority to use the payment method provided
• Will maintain a valid payment method on file

Card details are collected and processed by Stripe under its PCI DSS certification; we never receive or store complete card numbers.

5.3 Disputed or Failed Payments

If payment fails or is disputed:

• We may suspend your Account after 30 days past due
• Outstanding Fees become immediately due
• You must update your payment method to restore access

5.4 Price Changes

We may increase prices with 30 days' advance notice via email. Price increases apply to new subscriptions and renewals only; your current term is locked in. You may cancel before renewal to avoid increased pricing.

5.5 Paying Does Not Change the Development Status

6. Acceptable Use & Real Estate Compliance

6.1 Permitted Use

Use the Services only for lawful business purposes:

• Managing real estate operations, client relationships, and transactions
• Creating marketing content for your business
• Analyzing market data and tracking expenses
• Complying with applicable laws and professional standards

6.2 Prohibited Activities

You may NOT:

6.3 Enforcement

We may:

• Investigate suspected violations
• Remove violating content or restrict features
• Suspend or terminate your Account immediately for serious violations (malware, fraud, security breaches)
• Pursue legal action and seek indemnification for damages caused

Violations result in termination for cause, with no refunds for prepaid fees.

Appeal: Email contact@strivetech.ai with a detailed explanation within 10 business days. We will review and respond.

6.4 Real Estate-Specific Compliance

Fair Housing Act:

• Do not discriminate based on protected classes in transactions, marketing, or property steering
• Review all AI-generated marketing content for Fair Housing compliance before publishing
• We design AI features for Fair Housing compliance, but you are ultimately responsible for your use

RESPA Compliance:

• Maintain transaction records for 7 years
• Disclose all business relationships per RESPA
• Avoid illegal kickbacks and undisclosed compensation
• The Services provides compliance tracking; you are responsible for compliance

State Licensing:

• You represent that you hold valid real estate licenses in states where you operate
• Your license is in good standing (not suspended or revoked)
• You will comply with state real estate commission regulations

MLS Data:

• Comply with your MLS board's terms of service
• Do not download entire MLS databases or redistribute to non-members
• Provide required MLS attribution
• Use MLS data only for real estate purposes

6.5 Your Operating Obligations

The Services give you tools that reach people who are not parties to these Terms: the person on the other end of a recorded call, the lead who receives your text, the client whose file the assistant touches. The obligations in this Section are how responsibility for those interactions is allocated between us, and they are conditions of your right to use the corresponding features.

(a) Call recording and transcription. Where you enable call recording, you are solely responsible for obtaining whatever consent the law requires from every participant on the call. Consent rules differ by state: some require only one party to consent, others require all of them, and the rule that applies may turn on where each participant is located rather than where you are. Several states impose criminal penalties and a private right of action for recording without the required consent. Accordingly, you will:

• determine which consent rule applies to each call before you record it;
• obtain and, where prudent, document that consent;
• use recordings, transcripts, and summaries only for the purposes the participants consented to; and
• honor any request to stop recording or to delete a recording, to the extent the law requires.

We provide the capability and an automated recording notice. That notice is played to the caller on inbound calls forwarded through the Platform; on an outbound call it is played to you rather than to the person you are calling, so it does not disclose recording to them. We do not determine which rule applies, monitor whether you complied, or obtain consent on your behalf, and the notice is not a substitute for consent where consent is required.

(b) Messaging, calling, and email. When you use the Services to contact your leads, clients, or prospects, you represent and warrant that you will comply with the Telephone Consumer Protection Act, the CAN-SPAM Act, state telemarketing and messaging laws, and applicable carrier and industry requirements. In particular you will:

• hold the consent each law requires, including prior express written consent where it applies to marketing calls and texts, before sending, and keep a record of it;
• scrub your contact lists against the National Do-Not-Call Registry and any applicable state registry, and honor internal do-not-contact requests;
• honor opt-outs promptly, including STOP replies and email unsubscribe requests, and not re-add a contact who has opted out;
• observe applicable calling-time restrictions;
• identify yourself and your business accurately in every message, and keep sender and subject information non-deceptive; and
• provide accurate and complete information for A2P 10DLC brand and campaign registration, and keep it current.

Statutory damages under these laws are assessed per message or per call and are not capped by Section 9. This is the single largest legal exposure most agents create through a platform like this one, and it is one you control entirely.

(c) Actions taken by the AI assistant. When SAI performs an action within the Services at your direction or with your approval (sending a message, creating or modifying a record, scheduling an event, generating or delivering a document), that action is your action, with the same effect as if you had performed it yourself, and you are responsible for it. You are responsible for reviewing what the assistant proposes before you approve it, and for configuring any automation you enable. This does not relieve us of responsibility for the assistant malfunctioning in a way that amounts to gross negligence, recklessness, or willful misconduct on our part.

(d) Your own records and backups. Given the development status described in Sections 1.5 and 3.7, you will maintain your own copies of records you cannot afford to lose, including transaction documents, client communications, and anything your licensing, brokerage, or tax obligations require you to retain. You will not treat the Services as your sole system of record. The Services provide export tools (Section 11.6) to make this practical. This obligation is the basis on which the data-loss exclusion in Section 9.2 is a reasonable allocation of risk rather than simply a convenient one for us.

6.6 MLS Data and AI Tools

MLS data made available through the Services is licensed to us and to you by the applicable MLS and its data distributor, and that license places specific restrictions on using MLS data with artificial-intelligence tools. These restrictions apply to you in addition to everything else in this Section 6.

You will not:

• scrape, crawl, harvest, or use any automated means to extract MLS data from the Services;
• copy, export, paste, upload, or otherwise supply MLS data, or any output derived from MLS data, to any AI tool, model, assistant, agent, browser extension, or automated system that does not comply with the AI-use restrictions of the applicable MLS data license, including any tool that retains, logs, or trains on the data it receives;
• use MLS data, or anything generated from it, to train, fine-tune, embed, index, or otherwise incorporate that data into any artificial-intelligence model, vector store, retrieval index, or knowledge base;
• use MLS data with an AI tool for any purpose other than (i) property search, matching, comparison, and related informational responses within the Services, and (ii) creating marketing content for listings and business that are your own, as described below; or
• use MLS data or AI output derived from it to reconstruct, replicate, redistribute, or compete with the MLS, its data distributor, or their data.

AI-generated marketing content. Where the Services help you generate listing descriptions, social posts, email campaigns, flyers, or other marketing materials, you may do so only for your own listings and your own business. You represent and warrant that any listing you generate marketing content for is one you are authorized to market, and that you own or hold the necessary rights to any photograph, video, floor plan, or other copyrighted material you include. Listing photographs are typically owned by the listing brokerage or the photographer, not by the agent viewing them, so do not include another party's images in your marketing materials.

Suspension. We may restrict, suspend, or terminate AI access to MLS data, for your account or platform-wide, at any time and without notice, where we believe it is necessary to comply with an MLS data license or a request from an MLS or its data distributor.

These obligations survive termination for as long as you retain any MLS data or AI output derived from it.

Reporting: Email contact@strivetech.ai to report violations. For Fair Housing concerns, email contact@strivetech.ai.

7. Intellectual Property

7.1 Strive Property (What We Own)

Strive retains all rights, title, and interest in:

• Our software, platform code, algorithms, APIs
• User interfaces, designs, documentation
• Trademarks, including "EasyReal," "SAI," "The Office," "Market Map," and "Content Studio," together with their former names "REID" and "AI Hub"
• Aggregated, anonymized usage data and analytics

We grant you a limited, non-exclusive license to use the Services during your subscription only. This license terminates immediately upon subscription termination.

7.2 License Restrictions & Anti-Cloning

The license granted in Section 7.1 is expressly conditioned on the following. You will not, and will not permit or assist any User or third party to:

• copy, reproduce, modify, translate, or create derivative works of the Services, or any part of their code, design, user interface, user experience, screens, workflows, or feature set;
• reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code, structure, algorithms, data models, or underlying ideas, methods, or know-how of the Services, except to the limited extent this restriction is prohibited by applicable law;
• use the Services, or any knowledge, ideas, systems, functions, features, workflows, or "look and feel" learned or derived from accessing the Services, to design, develop, build, train, market, or operate any product or service that is competitive with, or a substantial functional or visual replica of, the Services;
• access or use the Services in order to build a competing product, benchmark for competitive purposes, or copy any features, functions, or interface elements;
• scrape, crawl, frame, mirror, or data-mine the Services or use any automated means to extract their content, structure, or design; or
• remove, obscure, or alter any proprietary notices.

You acknowledge that the selection, arrangement, organization, and interaction of the Services' features and workflows, even where individually unprotectable, constitute Strive's proprietary trade secrets and Confidential Information, and are protected under Section 12 regardless of whether they are separately marked confidential.

7.3 Reservation of Rights

No rights are granted to you except as expressly stated in these Terms. All rights not expressly granted are reserved by Strive. Nothing in these Terms transfers any ownership of, or license under, Strive's intellectual property, ideas, or know-how by implication, estoppel, or otherwise.

7.4 Acknowledgment & Equitable Relief

You agree that the restrictions in Sections 7.2 and 12 are reasonable and necessary to protect Strive's legitimate business interests, and that any breach would cause irreparable harm for which monetary damages are inadequate. Accordingly, Strive is entitled to seek immediate injunctive and equitable relief, without the need to post a bond, in addition to all other remedies available at law or in equity, and your breach permits Strive to terminate for cause under Section 6.3.

7.5 Customer Data (What You Own)

You retain all ownership rights to Customer Data:

• CRM contacts, deals, notes, relationships
• Uploaded documents (contracts, photos, receipts)
• Content you create in Content Studio
• Expense records and financial information
• Voice call records, recordings, and transcripts

Between an Organization and its Users. Where an Account is held by an Organization, the Organization is the Customer for billing and Account administration. That does not make it the owner of every record inside the Account. As between the Organization and an individual User, User Data belongs to that User and Organization Data belongs to the Organization, as those terms are defined in Section 2 and applied in Section 4.4.

Assistant Memory is excluded. Assistant Memory as defined in Section 2 is operational data that exists inside the Services so SAI can function. It is not Customer Data, it is not owned by you or your Organization, and it is not subject to the portability and export rights in this Section or in Section 11.6. It remains within Strive's systems and is not transferred out except where compliance obligations, applicable regulation, or a lawful order such as a court-ordered audit require it. Your conversations with SAI remain exportable as described in Section 11.6.

You grant Strive a worldwide, non-exclusive, royalty-free license to:

• Host, store, and transmit your data
• Create backups and archives
• Process data to provide Services features
• Generate anonymized, aggregated analytics

We will not:

• Sell or rent your Customer Data
• Use it for our own marketing (unless you consent to case studies)
• Share it with third parties (except sub-processors bound by confidentiality)

Upon termination: Your license to Strive terminates. We delete Customer Data after 30 days, except for backups (up to 90 days) and data required by law (RESPA 7-year retention, tax records).

7.6 AI-Generated Content

Content generated by our AI features (drafts, valuations, AI-generated CRM suggestions, market analysis) is subject to evolving legal standards.

Your Rights:

• You can use any AI outputs generated for your Account
• You may use, modify, and publish AI-generated content

Critical Disclaimers:

• Uncertain copyright status: AI-generated content may not be copyrightable under current U.S. law
• Training data risk: AI models are trained on large datasets; AI outputs may unintentionally resemble or infringe third-party copyrights
• You are responsible for reviewing AI outputs before publication and ensuring they don't infringe

Your Obligations:

• Review and edit all AI-generated content (marketing, valuations, descriptions) before using
• Verify factual accuracy, because AI can make mistakes
• Ensure AI-generated marketing content complies with the Fair Housing Act
• Do not rely on AI outputs for legal, financial, tax, investment, or appraisal advice
• Where AI output is derived from MLS data, comply with Section 6.6: generate marketing content only for your own listings and business, include only imagery you own or are licensed to use, and do not supply that output to a non-compliant AI tool

AI output derived from MLS data. Your rights above are subject to the MLS data license. Output generated from MLS data remains subject to the originating MLS's restrictions on retention, redistribution, attribution, and AI use, and those restrictions travel with the output no matter how much you review, edit, or rewrite it. Section 6.6 governs where it conflicts with this Section 7.6.

See Section 8.4 for AI-Specific Disclaimers.

7.7 Feedback License

Feedback, suggestions, bug reports, and enhancement requests you share with us are especially valuable while the Services are under development, and we would rather hear them than not. You keep ownership of what you send us. You grant us a perpetual, irrevocable, worldwide, non-exclusive, royalty-free, sublicensable license to use, modify, and incorporate that feedback into our products without compensation, attribution, or any obligation of confidentiality toward it.

Feedback is voluntary. If you want to keep rights in a particular idea, do not send it as feedback; propose a separate written agreement first.

7.8 Trademark Usage

You may NOT:

• Use Strive trademarks without written consent
• Register domain names or social media handles with Strive marks
• Modify or create derivatives of Strive logos

You MAY:

• Accurately state you use Strive Services ("We use Strive for CRM")
• Display Strive badges we provide in your integration list
• Reference Strive truthfully in comparative advertising

Customer Reference Program: We may display your company name and logo as a customer reference unless you opt out (email contact@strivetech.ai).

7.9 DMCA Copyright Compliance

If you believe Customer Data infringes your copyright, submit a DMCA takedown notice to contact@strivetech.ai including:

• Description of the copyrighted work
• Description and location of the infringing material (URL, account, file name)
• Your contact information
• Statement under penalty of perjury that the information is accurate and you have authority to act

Upon receipt, we will investigate, remove the material if valid, and notify the uploader. Repeat infringers' Accounts will be terminated per DMCA requirements.

8. Warranties & Disclaimers

8.1 No Warranty

We make no warranty about the Services, and we are not going to pretend otherwise while the product is still being built. We do not warrant that the Services will perform to any specification, meet your requirements, be available, be secure against every threat, be free of defects, or produce accurate output.

For the avoidance of doubt, and consistent with Sections 1.5, 3.7, and 5.5:

• no warranty arises from your payment of fees, from your subscription tier, or from the length of time you have used the Services;
• no warranty arises from any description of the Services on our website, in marketing material, in a demonstration, in support correspondence, or in a product roadmap; and
• no course of dealing, course of performance, or trade usage creates a warranty.

If any statement we make is ever construed as an express warranty despite the above, it is limited to the remedy in Section 8.2 and is otherwise disclaimed to the fullest extent the law allows.

8.2 What You Can Do If the Services Do Not Work For You

We would rather refund you than argue with you. If the Services materially fail to work for your business and we cannot put it right:

• Tell us in writing at contact@strivetech.ai, describing what is wrong
• We will make commercially reasonable efforts to address it within 30 days
• If we have not, you may terminate your subscription and we will refund your prepaid fees for the unused remainder of your current term on a pro-rata basis

This is your sole and exclusive remedy for the Services failing to meet your expectations, and it is not a warranty. It is a commitment about refunds, not about the product's condition, and it does not extend to Beta Features, to issues caused by your own configuration or misuse, to third-party services and networks outside our control, or to force majeure events.

8.3 Disclaimer of All Warranties

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT ANY WARRANTIES, EXPRESS, IMPLIED, STATUTORY, OR OTHERWISE. YOU HAVE ACKNOWLEDGED UNDER SECTION 1.5 THAT THE SERVICES ARE UNDER ACTIVE DEVELOPMENT, AND THESE DISCLAIMERS APPLY WITH PARTICULAR FORCE FOR THAT REASON.

We specifically disclaim:

• Merchantability: the Services are not warranted to be suitable for sale or any particular use
• Fitness for Purpose: the Services may not meet your specific business needs
• Non-infringement: the Services may infringe third-party rights (see Section 10.1 for IP indemnification)
• Uninterrupted/error-free operation: bugs, downtime, and security risks are inherent to software

We do not warrant that:

• Defects will be corrected
• Third-party integrations will function properly
• AI outputs will be accurate or error-free
• The Services will meet your requirements

8.4 AI-Specific Disclaimers

YOU MUST:

• Review all AI-generated content (marketing, valuations, descriptions, analyses) before using
• Verify information against authoritative sources (MLS, public records, professional appraisals)
• Edit and customize AI outputs to strengthen accuracy and ownership
• Ensure all marketing content complies with Fair Housing Act
• Exercise professional judgment; don't rely solely on AI recommendations

Failure to review AI outputs is your responsibility, not ours.

8.5 Third-Party Services

The Services integrate with third-party providers (Google Cloud Platform, Supabase, Stripe, Twilio, MLS Grid, AI and email providers, and others). Section 4.1 of the Privacy Policy carries the current list. We do not control and are not responsible for:

• Availability, functionality, or reliability of third-party services
• Changes to third-party APIs, terms, or pricing
• Data practices or security of third-party providers
• Outages, bugs, or failures in third-party systems

Third-party services are provided "AS IS" under their own terms, warranties, and limitations. We make no warranties for third-party services.

9. Liability Limitations

9.1 Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY LAW, STRIVE'S TOTAL LIABILITY FOR ALL CLAIMS COMBINED SHALL NOT EXCEED THE GREATER OF:

• (A) Fees paid to Strive in the 12 months preceding the claim, OR
• (B) $1,000 USD (minimum)

In practice this means the cap is whatever you actually paid us over the preceding twelve months, and never less than $1,000 even if you paid us nothing. Current pricing for each tier is at strivetech.ai/pricing.

This cap applies to ALL claims combined, not per claim.

9.2 No Liability for Consequential Damages

STRIVE IS NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING:

• Lost profits, lost revenue, or lost business opportunities (lost commissions, lost deals)
• Loss of data (deleted or corrupted Customer Data)
• Loss of goodwill or reputation (damage from service issues or breaches)
• Cost of substitute services (migrating to another CRM)
• Business interruption (inability to conduct business during downtime)

EVEN IF STRIVE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

9.3 Exceptions to Limitations

Sections 9.1 and 9.2 do NOT apply to, and nothing in these Terms limits or excludes:

• Strive's gross negligence, recklessness, or willful misconduct, whatever the resulting harm
• Strive's fraud or fraudulent misrepresentation
• Death or personal injury caused by Strive's negligence
• IP infringement claims: Strive's indemnification obligation (Section 10.1) is not capped
• Customer's Acceptable Use violations: we can seek full damages
• Customer's indemnification obligations (Section 10.2), which are not subject to the liability cap
• Any other liability that cannot be limited or excluded under applicable law

We state the first three broadly and on purpose. A limitation that tried to excuse gross negligence or bad faith would not be enforceable in Tennessee, and writing one would put the rest of this Section at risk. Your acknowledgment in Section 1.5 is an acceptance of the ordinary risks of an in-development product. It is not a release for us behaving badly, and we are not asking you to give us one.

9.4 Real Estate Transaction Disclaimers

WE ARE NOT RESPONSIBLE FOR:

• Whether deals close or fall through
• Client satisfaction or complaints
• Commission payments or disputes
• Legal compliance of your transactions (you are responsible)
• Professional errors or omissions in your practice

WE ARE NOT LIABLE FOR:

• Losses from missed deadlines due to service issues
• Errors in AI-generated valuations or market analysis
• Discriminatory content (you must review AI outputs)
• MLS rule violations resulting from your use
• Client data breaches if you failed to follow security practices (Section 4.3)

You are the licensed professional. We provide tools; you provide professional services and assume liability for your use.

9.5 Basis of the Bargain

These limitations reflect an agreed allocation of risk and are fundamental to this agreement. We would not make the Services available at all, at any price, without them. By using the Services, you acknowledge that:

• The Services are under active development, you were told so before you accepted (Sections 1.5 and 3.7), and you accepted the associated risks with that knowledge
• Software carries inherent risks of defects, outages, and incorrect output, and a product still being built carries more of them than a mature one
• The pricing reflects this allocation of risk rather than a promise about the product's condition (Section 5.5)
• You are a business using the Services for business purposes, you had the opportunity to review these Terms before accepting, and you may stop using and cancel the Services at any time (Section 11.3)
• These limitations are reasonable in that context

If a court finds any limitation in this Section unenforceable, the remaining limitations continue to apply, and the unenforceable one is reduced to the minimum extent necessary to make it enforceable rather than struck entirely (Section 17.5).

10. Indemnification

10.1 Strive Indemnifies You (IP Infringement)

Strive will defend, indemnify, and hold you harmless from third-party claims that the Services infringe or misappropriate a third party's intellectual property rights (patents, copyrights, trademarks, trade secrets).

Conditions:

• You promptly notify us (contact@strivetech.ai)
• We have sole control of the defense and settlement
• You cooperate reasonably at our expense

If infringement occurs, we will, at our option:

• Obtain a license so you can continue using the Services (at our expense)
• Modify the Services to make them non-infringing with equivalent functionality
• Replace the Services with non-infringing alternatives
• Terminate and refund prepaid fees on a pro-rata basis if options 1-3 aren't feasible

This Section 10.1 is your exclusive remedy for IP infringement by the Services.

Exceptions: We have no obligation if infringement results from:

• Your modifications to the Services
• Combining Services with non-Strive products
• Your use of outdated versions after we provide non-infringing alternatives
• Your breach of these Terms

10.2 You Indemnify Strive

You will defend, indemnify, and hold us harmless from third-party claims arising from:

• Customer Data: claims that your data infringes third-party rights, violates privacy, defames, or is illegal
• Acceptable Use violations: illegal activity, security breaches, abuse, spam, fraud, discrimination
• Breach of representations: false Account information, lack of authority
• Real estate violations: Fair Housing violations, RESPA violations, licensing violations, MLS violations
• Call recording: claims under any federal or state wiretapping, eavesdropping, two-party-consent, or communications-privacy law arising from calls you recorded, transcribed, or used through the Services, including claims by a person who was on the call (Section 6.5(a))
• Messaging, calling, and email: claims under the TCPA, the CAN-SPAM Act, state telemarketing or messaging laws, Do-Not-Call rules, or carrier and A2P 10DLC requirements arising from communications you sent through the Services or from registration information you supplied (Section 6.5(b))
• AI-generated content: infringement, defamation, or misleading advertising from AI outputs you published without review
• Actions taken by the assistant at your direction: claims arising from an action SAI performed for you or with your approval (Section 6.5(c))
• Your professional use: claims from your clients, employees, or users arising from your use of the Services
• Employment disputes: claims from employees/contractors about Account access or data ownership

These indemnities matter because the people who bring these claims are usually not parties to these Terms: the person on the recorded call, the recipient of a text, the client whose information was mishandled. Section 9's liability cap and Section 16's arbitration agreement do not bind them, so this allocation between you and us is what determines who bears a claim neither of us can contract away.

Conditions:

• We promptly notify you of the claim
• You have sole control of defense and settlement
• We cooperate reasonably at your expense
• You don't settle in a way that admits our liability

10.3 Indemnification Procedures

For any indemnifiable claim:

11. Term, Renewal & Termination

11.1 Your Subscription Term

Your subscription starts on the Effective Date (when you create your Account or execute an Order Form) and continues for:

• Monthly: One (1) month, auto-renewing each month
• Annual: One (1) year (12 months), auto-renewing annually

11.2 Automatic Renewal

Unless you cancel before the renewal date, your subscription automatically renews.

30 days before renewal, we email you with the renewal date, fees, and cancellation instructions.

To cancel:

• Log in to Account Settings → Billing → Cancel Subscription, OR
• Email contact@strivetech.ai with "Cancel Subscription"

Cancellation takes effect at the end of your current billing period. You retain access until then.

11.3 Termination by You (For Convenience)

You may terminate anytime for any reason:

• Effect: Subscription ends at the end of your current billing period
• Refunds: No refund for unused time in the current period, except where Section 8.2 applies
• Data: You have 30 days from termination to export your Customer Data (see Section 11.5)

Termination by You (For Strive's Breach/Cause):

You may terminate immediately if:

• Strive materially breaches these Terms
• We fail to cure within 30 days of your written notice

Upon termination for cause: Strive refunds prepaid fees on a pro-rata basis for unused time.

11.4 Termination by Strive

For Cause (Immediate Termination):

We may immediately terminate your Account if you:

• Violate the Acceptable Use Policy (Section 6)
• Fail to pay after 30 days past due
• Pose a security risk
• Violate law or regulatory requirements

Effect:

• Your Account is immediately disabled
• You forfeit prepaid Fees (termination for cause = no refund)
• You have 30 days to export Customer Data
• Outstanding Fees become immediately due

For Convenience (60-day Notice):

We may terminate your subscription for any reason with 60 days' advance email notice.

Effect:

• Your subscription continues for 60 days
• You retain full access during the notice period
• Refund of prepaid Fees on a pro-rata basis for time after the notice period

Service Discontinuation (90-day Notice):

If we discontinue the Services entirely:

• 90 days' advance notice via email and in-app notification
• Refund of prepaid Fees on a pro-rata basis
• Assisted data export support

11.5 Effects of Termination

Upon termination (regardless of cause):

11.6 Data Export & Portability

Data Clarification: "Operational" account data: deletable or exportable within 30 days post-termination (self-service tools), subject to exceptions.

"Regulatory" and audit records (real estate, tax, security logs): retained for specified periods (e.g., 7 years) and expressly carved out from early deletion.

During Your 30-day Grace Period:

You can export Customer Data via:

• Self-Service: Account Settings → Privacy → Export Data, in a structured, machine-readable format
• Assisted Export: Email contact@strivetech.ai and we will help you extract and migrate your data

We do not currently offer a customer-facing API for programmatic export. If that changes we will say so here rather than leave you to discover it.

After 30 Days:

• Customer Data is permanently deleted per our data retention policies
• Exceptions: Data required by law (RESPA 7-year retention, tax records) or legal holds
• Backups may retain data for up to 90 additional days, then permanently deleted
• You cannot recover data after the grace period expires

Recommendation: Export data immediately upon cancellation notice.

11.7 Survival

These sections survive termination and continue binding:

• Section 5: Outstanding payment obligations
• Section 6.5 and 6.6: Your operating obligations and the MLS restrictions, for as long as you retain any recording, transcript, contact list, or MLS-derived output obtained through the Services
• Section 7: Intellectual property rights and restrictions
• Section 8: Warranty disclaimers (apply to pre-termination Services)
• Section 9: Liability limitations and caps
• Section 10: Indemnification obligations
• Section 12: Confidentiality (3-year survival)
• Section 16-17: Dispute resolution, governing law, venue

12. Confidentiality

12.1 What's Confidential

"Confidential Information" means non-public information disclosed by one party to the other that is:

• Marked "Confidential," "Proprietary," "Restricted," or similar, OR
• A reasonable person would understand to be confidential given the nature and context

Examples for Strive: Source code, algorithms, pricing, product roadmap, security practices, trade secrets

Examples for You: Customer Data, business strategies, financial information, client lists, commission structures

12.2 What's NOT Confidential

Confidential Information excludes:

• Information already publicly available
• Information known to Recipient before disclosure (documented in writing)
• Information independently developed without using Discloser's Confidential Information
• Information disclosed by a third party without confidentiality obligations
• Information disclosed with Discloser's written consent
• Information legally compelled to be disclosed (subject to Section 12.4)

12.3 Your Obligations

Recipient agrees to:

• Limited Use: Use Confidential Information only for performing these Terms
• Protection: Protect with the same care used for your own confidential information (no less than reasonable care)
• Restricted Disclosure: Limit disclosure to employees, contractors, and professional advisors (attorneys, accountants) who are bound by confidentiality duties
• No Reverse Engineering: Don't reverse engineer, decompile, or derive source code; don't use to create competing products
• Return or Destruction: Upon termination or request, return or destroy Confidential Information; provide written destruction certification if requested (exception: one archival copy for legal compliance)

12.4 Compelled Disclosure

If legally compelled to disclose Confidential Information (subpoena, court order, regulatory request):

• Prompt Notice: Notify the Discloser as soon as legally permissible
• Cooperation: Cooperate with Discloser's efforts to seek a protective order (at Discloser's expense)
• Limited Disclosure: Disclose only the minimum information required
• Request Confidentiality: Request confidential treatment of disclosed information where possible

Compelled disclosure in compliance with this section does NOT constitute a breach.

12.5 Remedies & Duration

Breach may result in:

• Injunctive relief (court orders to stop disclosure and prevent use)
• Damages (actual losses caused by breach, including attorney fees if prevailing party)
• Disgorgement of profits from unauthorized use

Duration of Obligations:

• General Confidential Information: 3 years from disclosure date
• Trade Secrets: Indefinitely (as long as meeting trade secret definition)

After expiration, recipient is released from confidentiality obligations.

13. Data Protection & Privacy

13.1 Privacy Policy

Our Privacy Policy governs our collection, use, and disclosure of personal information. The Privacy Policy is incorporated into these Terms by reference.

By using the Services, you consent to the privacy practices described in the Privacy Policy.

13.2 Data Protection Roles

Strive as Data Controller:

Account information, billing data, platform usage analytics, marketing preferences

Your Rights: Exercise privacy rights directly with Strive via contact@strivetech.ai or Account Settings → Privacy

Strive as Data Processor:

Customer Data (CRM contacts, deals, documents, content, expense records, call records and transcripts)

Customer is the Data Controller for the personal information of third parties (your leads, clients, and transaction counterparties) that you enter into the Services

Where to direct a request. If the request concerns your own User Data, contact Strive directly at contact@strivetech.ai or through Account Settings → Privacy. You do not need your Organization's involvement, and we will not route your request to them. If the request concerns Organization Data, or comes from one of your clients about information you collected about them, direct it to the Organization or the individual agent who holds that relationship.

Our Processor Obligations:

• Process data only per your instructions and these Terms
• Assist with data subject rights requests (access, deletion, correction, portability)
• Implement appropriate security measures
• Notify you promptly of data breaches
• Delete Customer Data upon termination (Section 11.5)

13.3 AI Conversations and Service Quality

Your conversations with SAI are stored as part of the Services. We keep them so that SAI can refer back to your earlier messages within your own account, and so that we can measure and improve the assistant's accuracy, diagnose failures, and investigate abuse or security incidents.

A limited number of authorized Strive personnel may access conversation and diagnostic data where necessary for those purposes. Such access is role-restricted, logged, and limited to what the task requires.

We also record technical information about each AI request (model and provider used, timing, token counts, cost, tools invoked, and success or failure) to operate the service and improve its reliability.

We do not sell, rent, or trade your Customer Data or personal information to any third party. We do not use your conversations or Customer Data to train publicly available AI models, and we do not contribute them to public datasets.

See the Privacy Policy, Section 5.3, for the full description of what we retain and why.

13.4 Data Processing Addendum

If your brokerage or your own compliance obligations require a written data processing addendum covering the client data you load into the Services, email contact@strivetech.ai with "DPA Request" and we will work through one with you.

The Services are offered in the United States (Section 13.7), so we do not represent that they are configured for GDPR or that a standard GDPR-form addendum is available off the shelf. Ask us and we will tell you plainly what we can and cannot commit to.

13.5 Your Responsibilities as Data Controller

For Customer Data you collect and store:

• Legal Basis & Consents: Obtain necessary consents from contacts/clients before collecting their data
• Compliance: Comply with GDPR, CCPA, state privacy laws for data you collect
• Data Subject Rights: Respond to DSARs using our data export tools
• Sensitive Data Disclosure: Notify us if you store special category data
• Data Accuracy: Ensure Customer Data is accurate, current, and complete

13.6 Data Security

Our Security Measures:

• Encryption in transit (TLS), and at rest where our infrastructure providers support it
• Encryption of connected-account credentials and other stored secrets
• Multi-factor authentication available through our authentication provider
• Role-based access control (RBAC)
• Per-account data isolation enforced at the database level through row-level security
• Internal access limits, logging, and an incident-response process

Security incident notification. If a security incident affects your data, we will investigate and contain it and notify you without undue delay once we have confirmed a qualifying incident, together with the regulators applicable law requires us to inform, within the deadlines that law sets. We describe our obligation this way rather than committing to a fixed number of hours, because a specific number would be a promise about our detection speed rather than about our diligence.

This list describes controls we operate today. It is deliberately not a list of everything a mature security program contains; see Section 3.7. We will expand it as we build, rather than describe controls we do not yet have.

Your Security Responsibilities:

• Use strong passwords; enable MFA
• Configure access controls appropriately
• Monitor audit logs (OWNER/ADMIN roles)
• Report suspected incidents immediately
• Train your Users on security best practices

13.7 Data Location

Storage and processing: the United States. The application runs on Google Cloud Platform; the primary database, authentication, and file storage are provided by Supabase (hosted on AWS); our machine-learning service runs on Railway.

The Services are intended for users in the United States. We do not offer European Union data residency, and we do not market the Services outside the United States.

Incidental cross-border processing: some providers (for payment processing, network security, AI inference, or message delivery) may process limited data outside the United States in the course of delivering their service.

14. Availability & Support

14.1 No Service Level Agreement

We do not offer a service level agreement, an uptime commitment, or service credits, and this Section does not create one. That follows directly from the development status in Sections 3.2 and 3.7: committing to an availability percentage for a product we are still building would be a number we could not stand behind.

We do aim for continuous availability, we give at least 48 hours' notice of planned maintenance where practical, and we may perform emergency maintenance for urgent security or stability fixes without notice. Interruptions arising from scheduled or emergency maintenance, third-party provider failures, your own network or devices, force majeure events, or attacks not caused by our negligence are not breaches of any commitment, because no availability commitment exists to breach.

If availability is not acceptable for your business, Section 8.2 and Section 11.3 let you leave.

14.2 Support

Support is available by email at contact@strivetech.ai and by phone, during normal business hours, Monday through Friday, US Eastern time. We try to answer quickly and to answer urgent problems first. We do not commit to a response time, and response targets are not part of these Terms.

Support covers: how to use features, troubleshooting defects, configuration, billing questions, and account management.

Support does not cover: custom development, third-party software, formal training programs, legal or tax advice, or your own infrastructure.

Because the Services are under development, a bug report is often the fastest path to a fix, and we would rather hear about a problem than have you work around it. Reports you send us are treated as feedback under Section 7.7.

15. Changes to Services & Pricing

15.1 Service Changes

Feature Enhancements & New Features: Continuous improvements; no advance notice required

Feature Removal or Changes: 30 days' advance notice via email and in-app notification

Bug Fixes & Security Updates: May be made immediately without notice to address security vulnerabilities, critical bugs, or legal requirements

Discontinuation of Features: If we discontinue significant features, eligible subscribers may terminate and receive pro-rata refunds

15.2 Pricing Changes

We may change subscription prices anytime with 30 days' advance notice via email.

Price increases apply only to new subscriptions and renewals; your current term is locked in.

Your Options Upon Price Increase:

• Accept: Auto-renewal proceeds at new rate (no action needed)
• Cancel: Cancel before renewal date to avoid new pricing
• Downgrade: Switch to lower-cost tier if available

16. Dispute Resolution

16.1 Informal Resolution (First Step)

Before formal dispute resolution, try to resolve the issue through direct negotiation:

• Notice of Dispute: Email contact@strivetech.ai with description, desired resolution, facts, evidence, and contact info
• Negotiation: Both parties make good-faith efforts to resolve within 30 days
• Escalation: If unresolved, either party may proceed to arbitration (Section 16.2)

16.2 Binding Arbitration

If informal resolution fails, disputes will be resolved by binding arbitration under American Arbitration Association (AAA) Commercial Arbitration Rules (current version), not court litigation.

Arbitration Details:

• Arbitrator: Single arbitrator (retired judge or attorney with 10+ years' commercial law experience)
• Location: Knox County, Tennessee, OR your county of residence (your choice)
• Hearing: By videoconference by default, or in-person if requested
• Costs: Split equally; each party pays its own attorney fees
• Decision: Binding and final on both parties; arbitrator must issue written, reasoned award

Exceptions to Arbitration:

Either party may seek injunctive relief in court (without arbitration) for IP infringement, confidentiality breaches, or data breaches.

16.3 Class Action Waiver

Opt-Out Right (30 Days): If you don't wish to arbitrate, email contact@strivetech.ai with "Arbitration Opt-Out" within 30 days of accepting these Terms.

16.4 Governing Law & Venue

Governing Law: These Terms and our Privacy Policy are governed by the laws of the State of Tennessee, without regard to conflict of law principles, except where preempted by U.S. federal law.

Venue: If arbitration doesn't apply, disputes will be resolved in the state or federal courts located in Knox County, Tennessee, and both parties consent to that venue.

Jury Trial Waiver: Both parties waive the right to a jury trial. Disputes are decided by a judge.

Tennessee is where Strive Tech LLC operates, and one choice of law and venue governs both these Terms and the Privacy Policy so that a single dispute cannot be split between two states.

17. General Provisions

17.1 Entire Agreement

These Terms, together with our Privacy Policy, any Order Form, and any executed Data Processing Addendum, constitute the entire agreement between you and Strive and supersede all prior agreements regarding the Services.

17.2 Amendments

Customer-proposed amendments are void unless expressly accepted by Strive in a signed writing.

17.3 Document Hierarchy

In case of conflicts: Order Form → Data Processing Addendum → Terms of Service & Privacy Policy

17.4 No Waiver

Our failure to enforce any provision is NOT a waiver of that right. Waivers must be in writing.

17.5 Severability

If any provision is found invalid or unenforceable, all other provisions remain in full force.

17.6 Force Majeure

Neither party is liable for failure to perform obligations (except payment) caused by events beyond reasonable control, including natural disasters, war, government actions, pandemics, infrastructure failures, and cyberattacks.

17.7 Notices

To Strive: contact@strivetech.ai

To You: Email to the address on file in your Account

17.8 Compliance & Regulations

You represent that your use complies with all applicable laws. Strive reserves the right to cooperate with law enforcement and legal authorities.

17.9 Amendment to These Terms

We may modify these Terms. For a material change we will email the address on your Account and post notice in the Services, and the change takes effect for your existing Account thirty days after that notice. Continuing to use the Services after the effective date is your acceptance of the modified Terms. If you do not accept them, cancel before the effective date under Section 11.3.

A change that is not material (a correction, a clarification, or a change that only expands your rights) may take effect when posted. A change required urgently for legal or security reasons may take effect sooner, and we will say so in the notice.

A new Account accepts the version of these Terms in force when it is created, and is bound immediately on acceptance rather than after thirty days.

We version these Terms and record which version each Account accepted. If you want to know which version applies to you, or want a copy of it, email contact@strivetech.ai.

18. Text Messaging Program

18.1 Programs

This Section describes text messaging programs that run through the Platform and applies to anyone who receives texts from them, whether or not they have an Account.

(a) Texts from Strive Tech. Strive Tech LLC ("Strive Tech") texts prospective and current EasyReal customers one-to-one: answers to their questions, demo and meeting scheduling, onboarding and account support, and information about EasyReal features and pricing.

(b) Texts from real estate professionals. A licensed real estate professional or brokerage using the Services texts its own clients and leads one-to-one from a business number registered to that professional or brokerage: showing confirmations and reschedules, listings that match a search, open house invitations, offer and contract updates, document and deadline reminders, closing reminders, and replies to questions. Every message identifies the professional or brokerage it comes from. Those messages come from that professional, not from Strive Tech, and Section 6.5(b) governs the professional's obligations when sending them.

18.2 Consent

We text a number only after its owner gives permission: in person or by phone, in writing, on a paper contact form, or by texting us first. Strive Tech's first text is always a request to reply YES, which reads: "Strive Tech (EasyReal): Hi, this is [first name]. Reply YES to receive texts from Strive Tech about EasyReal, including answers, demos, account help and product news. Msg frequency varies. Msg & data rates may apply. Consent not required to buy. Reply STOP at any time to stop, HELP for help. Terms: sai.space/legal/terms Privacy: sai.space/legal/privacy"

We send nothing else unless you reply YES. Consent is not a condition of any purchase.

A real estate professional may text you only after you have agreed to receive texts from them: in person or by phone (for example at a showing or an open house), in writing (including a web or paper contact form), by texting the professional first, or by replying YES to a text that asks for your permission and names the professional or brokerage. Consent is never pre-checked or assumed, and it is not a condition of buying, selling, or renting any property or of any real estate service. The professional records that consent in the Platform and is responsible for having it before any message is sent.

18.3 Message Frequency and Cost

Message frequency varies by conversation. Message and data rates may apply.

18.4 Opting Out and Help

Reply STOP at any time to opt out. You will receive one message confirming the opt-out and no further texts from that sender. Reply HELP for help. For texts from Strive Tech, you can also contact contact@strivetech.ai or +1 (423) 890-4007. For texts from a real estate professional, the Platform's HELP reply names SAI, our AI assistant, and gives message rates and the STOP and START instructions. For help with those texts, contact that professional or brokerage directly or reach us at contact@strivetech.ai. Reply START to opt back in.

18.5 Carriers

Carriers are not liable for any delayed or undelivered messages.

18.6 Privacy

How we handle mobile numbers and texting consent is described in Section 4.9 of our Privacy Policy. We do not share or sell them for marketing.